Customer Complaints

Most complaints arise from misunderstandings and can be resolved informally and quickly.

If you are unhappy with our service please contact our customer service manager or the customer service agent who advised you. You can use telephone, email or the chatbox to do this. Please remember, however, that we are a busy office and may require some time to get back to you. We ensure that all emails to us are dealt with and answered within 1 working day but the chatbox will usually be your best contact point.

If you are dissatisfied with the service you have received from us or the matter remains unresolved via our customer service manager, you can make a complaint by email to . Please include a subject heading of “Complaint” and supply your full name, contact details and order number.

We will acknowledge receipt of your complaint. Your complaint will be investigated and a full response provided within 1 working day. If the complaint is particularly complex and involves more than 1 department, we may require more time to investigate and resolve the issue. If the issue is complex we will advise you and give you an estimate of the time we require to resolve the issue.

We are rated Excellent in our service

Trustpilot 4.8 out of five star rating on Trustpilot

Rated 4.8 out of 5.0 by our customers

Swift & professional service at a good price. Would recommend and use again. (31 January 2023)

Mr Lewis

Simples...very easy process, great value for money (30 January 2023)

Mr Ellis

Purchased a package for incorporation with multiple shares yesterday at 16:38, today by 10am my company is registered to start doing business! Fantastic service. (12 January 2023)

Mr Chandresh

Great customer service. Spoke to Sam, who was helpful and got my issue resolved and called to make sure I was happy with the resolution. (11 January 2023)

Mr Periyasamy

Not a first time client . Once again they did it perfectly (7 Jun 2022)

Mr Mirco Riccardo Romito

Rated 5 out of 5 stars