Smart Formations Refund & Cancellation Policy

This document contains extracts from our terms and conditions.

Definitions:

We, us, our and ourselves: Refers to Smart Formations Limited

Working day: Means Monday to Friday excluding public holidays

Business Hours: Means 9 a.m. to 5 p.m.

Official Post: Means post from the following government departments: Her Majesty’s Revenue and Customs (HMRC), Companies House, Government Gateway, Department of Works and Pensions (DWP), Office for National Statistics, Information Commissioners Office (ICO), Her Majesty’s Courts and Tribunal Service, and the Intellectual Property Office

Content: Means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site, our blogs and our social media pages.

General Terms and conditions: Means these terms and conditions.

Specific Terms and conditions: Means the terms and conditions applying to particular products and services provided by us. Specific terms and conditions take priority over our General Terms and Conditions in the event of any conflict.

Service: Means collectively any online facilities, tools, services or information that Smart Formations Limited makes available through the Web Site, blogs and social media pages either now or in the future;

System: Means any online communications infrastructure that Smart Formations Limited makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

User/Users: Means any third party that accesses the Web Site, blog and social media pages and is not employed by Smart Formations Limited and acting in the course of their employment;

Web Site: Means the website that you are currently using (http://www.smart-formations.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Customer: Means an individual, legal person (corporate, partnership or otherwise), group of people to whom we supply goods and services either ongoing or on a “once only” basis.

Consumer: Consumer shall have the meaning given in section 12 of the Unfair contract Terms Act 1977;

  • Refund Policy

    • Company Formation Orders: Refunds for company formation orders where you change your mind and do not wish to proceed with order;
      • Refunds will not be given for the company formation element of an order once the application has been submitted to Companies House.
      • Refunds will not be given for the element of an order relating to the registered office service once the application has been submitted to Companies House.
      • Refunds will not be given for the element of an order that covers third-party costs such as company seals.
      • No refund shall be given for the cancellation order (including any and all elements or parts of an order), resulting from a failure to comply with our Anti-Money Laundering procedures.
    • Address Service orders: If you order a company address service (registered office, sole trader address, commercial mail/ post box service) but change your mind;
      • If we have not already processed your order and set up the service and you have given us notice within 10 working days of the date on which you placed your order, you will be entitled to a full refund of the address service fees.
      • If we have processed your order and set up the service and you have given us notice within 10 working days of the date on which you placed your order, you will be entitled to a full refund of the address service fee minus a charge of £12.50+vat to cover our administration costs.
      • You can cancel the address service at any time but no refund will be made.
      • No refund is due to you if we have to cancel any address service due to your failure to supply adequate proof of ID and address as required by our terms and conditions.
    • Telephone Service orders: If you order a telephone service (telephone number and/ or answering service) but change your mind;
      • If we have not already processed your order and set up the service and you have given us notice within 10 working days of the date on which you placed your order, you will be entitled to a full refund of the telephone service fees.
      • If we have processed your order and set up the service and you have given us notice within 10 working days of the date on which you placed your order, you will be entitled to a full refund of the telephone service fee minus a charge of £10.00+vat to cover our administration costs.
      • You can cancel the telephone service at any time but no refund will be made.
      • No refund is due to you if we have to cancel any telephone service due to your failure to supply adequate proof of ID and address as required by our terms and conditions.
    • Additional Products and Services:
      • If you place an order for a product or service (such as an apostille or a certificate of good standing) and you change your mind And you notify us within 10 working days of placing your order and we have not started working on your order or placed your order with a third party, you will be due a refund of the fee relating the cancelled element of the order. No refund will be given in any other circumstances.
      • No refund is due to you if we have to cancel any telephone service due to your failure to supply adequate proof of ID and address as required by our terms and conditions.
  • In the event that you wish to cancel an order once work has begun, no refund will be given.
  • If we are unable to verify your identity and address using the online ID database, we will ask you to provide proof of your ID and address by certified copies of your original documents. If you cannot supply certified documents your service will be cancelled. No refunds are given for the cancellation of services arising from the failure to comply with anti-money laundering requirements.
  • Address Service fees are payable yearly in advance. No refunds are provided if you decide to terminate the address service during the 12 months period for which you have paid.

  • Consumer's right to cancel

    Consumers have the right to cancel the contract for the provision of goods or services, by notice in writing, at any time before 14 days have passed from the day after the contract was made. If, however, we have started to perform our side of the contract before you exercise your right to cancel, then the right to cancel is lost.

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